ROLBOL Community Shipping Policy
Information about delivery of physical products
Shipping Overview
At ROLBOL Community, we strive to deliver your physical products in a timely and efficient manner. This policy outlines our shipping practices for merchandise and other physical goods.
Processing Time
All orders are processed within 2-3 business days (excluding weekends and holidays) after receiving your order confirmation email.
You will receive another notification when your order has shipped.
Domestic Shipping Options
Standard Shipping
- 3-5 business days
- Flat rate: $5.99
- Free shipping on orders over $50
Expedited Shipping
- 2-3 business days
- Flat rate: $12.99
International Shipping
We currently ship to the following countries:
- Canada (7-14 business days)
- United Kingdom (7-14 business days)
- Australia (10-18 business days)
- European Union countries (10-18 business days)
International shipping rates are calculated at checkout based on weight and destination.
Order Tracking
You will receive a tracking number via email once your order ships. You can use this number to track your order on our website or the carrier's website.
Shipping Restrictions
Some items cannot be shipped to certain destinations due to legal restrictions. If such restrictions apply to your order, we will notify you.
Customs & Import Taxes
International orders may be subject to customs fees and import taxes. These charges are the responsibility of the recipient and are not included in the product or shipping costs.
Damaged or Lost Packages
Damaged Items
If your order arrives damaged, please contact us within 7 days of delivery with photos of the damaged items and packaging.
Lost Packages
If your tracking information shows that your package was delivered but you haven't received it, please contact us. We'll work with the carrier to resolve the issue.
Returns & Exchanges
Please see our Return Policy for information about returning or exchanging items.
Contact Us
For any questions about our shipping policy, please contact:
- Email: support@rolbol.com
- Phone: +91 7000012394 (Mon-Fri, 9am-5pm)